Hello 2022! We are Growing Again!

As a result of a fantastic year and new projects, we are recruiting for two positions.

If you are interested, send an email to info@ultimatelanguages.com stating the position you are applying for.

Translation Project Coordinator

Prime Objectives of the Post:

To provide effective and proactive support to Senior Project Managers in the day-to-day management of translation projects, by working with them closely in the set up and delivery of projects.

Responsible to:      Senior Translation Project Manager

Main tasks:

  1. Prioritise own work as appropriate to meet the customer expectations and the Company’s requirements
  2. Manage and maintain records ensuring that processes are followed and systems are maintained properly
  3. Have a confident knowledge of Microsoft packages and other CAT software used (training will be given), as well as being self-sufficient with good organisational skills in the day-to-day handling of tasks
  4. Deal with a range of issues and handle them with timely, creative and effective problem resolution, where appropriate

Project Coordination Activities and Tasks:

  • Select suitable translators for each project
  • Manage and maintain multiple effective linguist relationships by getting to know the linguists, communicating and building rapport through to project delivery and providing them with feedback on completed projects
  • Provide an accurate brief in writing to the translator who has accepted the job
  • Confirm rates with translators prior to commencement of the work
  • Enter the new job in the system and provide job details to the translator
  • Make sure all translators’ Purchase Orders are filled in correctly with translator costs
  • Liaise with the Senior Project Manager if the translator has questions on the text being translated
  • Ensure projects maintain a high level of quality, timekeeping and professional standards in line with our ISO 17100 quality system and quality objectives
  • Ensure that all documents are checked prior to delivery to clients and adhere to company quality standards
  • Keep track of deadlines, making sure that client work is running to agreed timelines and escalating potential delays to the Senior Project Manager in a timely fashion
  • Ensure all projects are invoiced on delivery to clients
  • Liaise with other team members throughout the day to keep abreast of any client information and updates, to ensure effective collaboration as a team
  • Other miscellaneous admin tasks to keep company records in order

Knowledge, Skills and Experience

  • Educated to Bachelor Degree or Masters level
  • Interest in languages
  • Second language spoken desirable but not essential
  • Strong oral and written communication skills
  • Problem-solving skills and high-level of IT literacy
  • Must be self-sufficient with good organisational skills, flexible and have an ability to work well independently as well as part of a team
  • Ability to prioritise effectively and multitask under pressure
  • Ability to communicate effectively, both verbally and in writing
  • Ability to use initiative in problem solving
  • Ambitious and with a desire to learn and progress
  • Analytical and structured problem-solving abilities

Translation Project Manager

Prime Objectives of the Post:

To provide professional and effective support with the objective of adding value to the business and enabling the Company to provide excellent quality translation services and develop client relationships.  This will involve, among other things, contributing to the development of workflows and best practice activities aimed at strengthening the foundations and the direction of the business, performing activities pertaining to the day-to-day planning and delivery of projects, as well as developing strategies around the clients’ needs and potential service requirements in order to grow the size of their account.

Responsible to:   Senior Project Manager

Main tasks:

  1. Ensure that the best possible localisation process is set up for the client’s needs.
  2. Create quotations based on negotiated rates.
  3. Effectively communicate with high profile clients to ensure customer satisfaction.
  4. Plan, schedule and monitor the progress of multiple projects.
  5. Plan, schedule and monitor the activities of the Project Coordinator against the objectives agreed (if applicable).
  6. Prioritise own work as appropriate to meet the customer expectations and the Company’s requirements.
  7. Manage and maintain records ensuring that systems and processes are effective and easily accessible.
  8. Have a confident knowledge of Microsoft packages and other CAT software used, as well as being self-sufficient with good organisation skills in the day-to-day handling of tasks.
  9. Deal with a range of issues and handle them with timely, creative and effective problem resolution, where appropriate.

Project Management

  • Preparing quotes based on requests of translation received from clients and compiling the quotes according to Xtrf and agreed best practice workflows.
  • Establishing the most suitable translator for the project and contacting him/her to check availability
  • Assessing a feasible timeframe required for the completion of a project, taking into account the client’s requirements; negotiating timeframes with client and translator to match client’s requirements
  • Briefing in writing the translator who has accepted the job
  • Entering the new job in the system and providing job details to the translator
  • Liaising with the client if the translator has questions on the text being translated
  • Checking the delivered files before they are sent to the client and making sure that they reach the client within the agreed timescale

Knowledge, Skills and Experience

Strong oral and written communication skills.  Problem-solving skills and high-level of IT literacy.  Team management and client facing experience.  Must be self-sufficient with good organisational skills, flexible and have an ability to work well independently as well as part of a team.

Organisation and Planning

The jobholder will possess well developed organisational and planning skills to ensure that objectives set are achieved within the timeframes agreed and identified with clients.  These skills will also be evident in the management of other non-project related work, i.e. general housekeeping, time management and recording, appropriate use of systems and processes.

Contacts and Communications

The role carries and demands a high personal external and internal profile, particularly with clients including managers within client and supplier companies.  The jobholder must therefore be credible and possess an ability to build and maintain long-term relationships with these groups which ultimately ensures the future success of the organisation.

Judgement and Decision Making

The jobholder is free to organise and manage personal effectiveness with minimal supervision.  He or she is required to use their own judgement and decisions on all aspects of work, keeping the Managing Director informed.  The jobholder must be able to analyse a range of information and make judgements based upon previous knowledge and experience of data available.

Complexity and Problem Solving

The jobholder is required to identify problems and a range of appropriate solutions and ensure that the client is informed of all such issues as they arise in a timely and appropriate fashion.  The jobholder is responsible for managing a range of issues and therefore timely, creative and effective problem resolution is essential.

The positions are suitable for candidates based in the UK, ideally in Yorkshire, with a hybrid office and work from home environment.

All candidates must have the right to work in the UK.

If you are interested, send an email to info@ultimatelanguages.com stating the position you are applying for.