Your global customers are going to turn to you for support in times of crisis. It's important to ensure an open chain of communication to reassure and support their needs. Of course, you must be able to communicate in multiple languages. Here are some tips to help you communicate in hard times.
Selecting the right localisation strategy is key for hospitality companies to manage budgets, ROI and translation quality. Here we share four examples from our experience working with global organisations in the travel, tourism and hospitality sector.
When it comes to international standards of quality, the role of the auditor is incredibly important as they are the ones to make the final recommendation to the certifying organisation. We decided to interview our auditor, Sam Somerville of Jigsaw Quality, to find out more about her side of the process.