To continually deliver customer service in a crisis, like COVID-19, you need to have the right tools in place. Moving away from traditional methods like call centres is vital. To enable your customer support agents working efficiently it's time to review and adapt the tools you're using. Here's why.

Process-driven Project Manager, Heather, reflects on our journey towards offering ISO-certified translation services, and what this has meant to the team over the last six months.

Translating technical content for the mechanical engineering sector can be quite challenging. As experts in technical translation, we share five common blunders, and how to tackle them, from our experience, so that your organisation can avoid making the same mistakes.