In times of difficulty, it is more important than ever to ensure your customers' happiness. It is their loyalty and trust will lead you successfully to the other side. If you can strengthen your position with your global customers, then they will stand by your side through the toughest of times.

Global crises can't be predicted, but they can be prepared for. Global communications form part of any crisis management plan. Here we introduce crisis management and explain why it is important to plan ahead.

For the last 100 years, the Chem Show has been the most influential place for chemical processing professionals to meet to discuss the latest innovations, process efficiencies and the future of the industry. This was our first time attending the event in New York City and what an event it was. Here are our key takeaways.

Translation is so much more than words on a page and often gets taken for granted despite the huge impact that professional language services have for global organisations. Hear what our Growth Manager, Emily, thinks in this informal interview.