With industry themes and challenges like REACH, BREXIT and COVID-19, companies must have the best tools to compete and export. This webinar explores how to tackle different language and countries legal requirements for hazardous products labelling.
On the other side of a crisis comes a time of reflection. We must learn from the past and plan for the future. Now more than ever we can proactively implement a crisis management strategy in preparation for unknown times ahead.
In times of difficulty, it is more important than ever to ensure your customers' happiness. It is their loyalty and trust will lead you successfully to the other side. If you can strengthen your position with your global customers, then they will stand by your side through the toughest of times.
To continually deliver customer service in a crisis, like COVID-19, you need to have the right tools in place. Moving away from traditional methods like call centres is vital. To enable your customer support agents working efficiently it's time to review and adapt the tools you're using. Here's why.
Your global customers are going to turn to you for support in times of crisis. It's important to ensure an open chain of communication to reassure and support their needs. Of course, you must be able to communicate in multiple languages. Here are some tips to help you communicate in hard times.
In times of crisis, your global communications need to be localised quickly and accurately. You should never leave your global customers in the dark as they are likely to be just as worried or anxious as your internal teams are. Here are our tips for successful global communications.
Successful customer service starts from within. In times of crisis, it is vital that your internal teams are up to speed in order to continually support your global customers. Here we share insights on how to prepare customer service agents in times of uncertainty.
Global crises can't be predicted, but they can be prepared for. Global communications form part of any crisis management plan. Here we introduce crisis management and explain why it is important to plan ahead.
Maintaining open channels of communication and clearly delivering messages are the tip of the iceberg when it comes to delivering global customer support in times of crisis. The areas covered in this series will not only help you to get through this difficult time but other potential ones in the future.
You can get your IT start-up a cut above the rest with an effective and creative digital strategy. We’ve detailed some digital strategy examples for you to try in this latest guide.
