To continually deliver customer service in a crisis, like COVID-19, you need to have the right tools in place. Moving away from traditional methods like call centres is vital. To enable your customer support agents working efficiently it's time to review and adapt the tools you're using. Here's why.
Your global customers are going to turn to you for support in times of crisis. It's important to ensure an open chain of communication to reassure and support their needs. Of course, you must be able to communicate in multiple languages. Here are some tips to help you communicate in hard times.
In times of crisis, your global communications need to be localised quickly and accurately. You should never leave your global customers in the dark as they are likely to be just as worried or anxious as your internal teams are. Here are our tips for successful global communications.
Successful customer service starts from within. In times of crisis, it is vital that your internal teams are up to speed in order to continually support your global customers. Here we share insights on how to prepare customer service agents in times of uncertainty.
Global crises can't be predicted, but they can be prepared for. Global communications form part of any crisis management plan. Here we introduce crisis management and explain why it is important to plan ahead.
Maintaining open channels of communication and clearly delivering messages are the tip of the iceberg when it comes to delivering global customer support in times of crisis. The areas covered in this series will not only help you to get through this difficult time but other potential ones in the future.
You can get your IT start-up a cut above the rest with an effective and creative digital strategy. We’ve detailed some digital strategy examples for you to try in this latest guide.
People are a key asset for any organisation and investing in their professional development delivers incredible ROI. As companies grow and expand their reach overseas, so too does their international workforce. This is where translation and localisation come in. Here are our #ultimateinsights for localising learning and development content.
Software localization projects can be incredibly complex, but this doesn't have to be the case. Through our experience, we have noticed five common mistakes that crop up time and time again. Here's our quick start guide on how to avoid these familiar problems in the future.
So, you’ve decided that business is going well in your home territory and now it’s time to branch out overseas. Sounds good to me, but before you jump in feet first let’s look at how language, culture and localisation can support your international growth online.
